Phone services are the leading area of overspend in the business world. This is largely because it’s hard to understand things like VoIP, ring groups, time schedules vs holiday schedules, unified communications etc. We’re here to cut the clutter and make it all work for you just the way you need it, when you need it.
Our robust, fully equipped communications system, allows you to communicate with your colleagues and customers – anywhere, anytime.
Make and receive calls from your VoIP desk phone, PC or workstation with ease You can also use your cell phone to make and receive calls from your business phone system.
If you are still using consumer apps to send and receive business sms message, let’s talk. We can help you allow your customers to interact with you instantly
Incoming calls and texts can be viewed and responded to from a mobile device or a computer with no loss of data between devices.
If you have a team handling customer communications, that’s no problem. Calls and texts can be assigned to a queue so there’s no relying on a single agent to respond. This means no message goes unanswered even if the user is out of the office.
Keep your numbers, choose your phones and your provider.
Route calls where ever you need. We work alongside your team to determine call routing policies and set up the system to work perfectly in your environment.
Work from anywhere with our multifunctional web app with inclusive UC features. Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Integrate seamlessly with Microsoft 365
Take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the Live Chat and WhatsApp integration.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
Call Recordings
We’ll design a system that fits your budget and integrates all of your communications regardless of how your business is contacted: phone, email, instant message, social media, video or audio conferences, teleconferences and more. Even with all of these features, uour ongoing telco costs will be reduced significantly.
Don’t get overwhelmed with all there is to consider.
Whether you’re looking to enhance your current IT infrastructure or need a reliable partner for ongoing support, IT Enabled is here to help. Let us take care of your technology so you can focus on what you do best – running your business.
By clicking on “Send,” I consent to receive emails, text messages, and phone calls, which may be recorded and/or sent using automated dialing or emailing equipment or software, unless / opt-out from such communications. I understand that my consent to be contacted is not a requirement to purchase any product or service and that I can opt out at any time. I acknowledge that message & data rates may apply and that message frequency varies.
